Terms

Using Lifetime Wishes

Lifetime Wishes helps families write, save and schedule messages. These Terms apply to our website and app. By creating an account or using the service, you agree to these Terms. Contact us at support@lifetimewishes.com with questions.

Parent and guardian accounts are for adults aged 18 or older. Recipients aged 13 or older may join through an invitation and birth date check. Children under 13 do not have recipient accounts. A parent may keep messages for a child in their vault until the child is eligible. Recipients never pay to receive or read messages.

Keep your account details accurate and your password and sign-in links private. You are responsible for activity you authorize. Let us know if someone uses your account without permission.

14-day trial and Family plan access

New parent accounts receive a free trial lasting 14 consecutive 24-hour periods from registration. No card is required. During the trial, everything in the Family plan works: unlimited messages and library entries, photos and video within 5 GB, scheduling, invitations, family library search and optional AI help. Children with eligible accounts can open messages whose opening time falls within the trial.

If your trial ends and you have never paid, your account stays open and everything you wrote stays saved. You can sign in, read everything and export for free. New writing, including new messages, drafts and library entries, uploads, sending, AI, new invitations and family search of your library pause. Messages that already opened stay open. Messages scheduled to open after the trial stay saved and are held until you choose the Family plan. After payment, held messages follow their schedules and past-due messages can open right away, subject to your message controls.

The Family plan includes unlimited messages and library entries, 5 GB of shared family media storage, photos and video, family library search and approved other senders, including a second adult. One subscription covers this included family access. Parents review and approve messages from other senders until the recipient turns 18. From their 18th birthday, messages from approved family senders no longer need parent approval, and pending messages are released unless already rejected. Parents can still see and manage their own messages, but other senders’ messages to an adult recipient are private unless shared with the parent. Linking a sender does not give them access to your private messages. Family library search requires the library owner to have an active trial or Family plan access.

Invited family members can write to the inviting parent’s existing children under that parent’s active trial or Family plan access. Borrowed access does not let them add children or invite other senders. Their own parent privileges remain available under their own trial or Family plan.

When this trial policy launches, existing free parent accounts receive a fresh 14-day trial and one notice email stating its end date. All existing content is preserved, and delivery already promised for messages sent before this change is preserved. Drafts are not automatically deleted.

Price, renewal and consent

Start with 14 days free. No card required.

Launch price: $49/year for the first 100 founding families who subscribe.

Join now and keep $49/year for as long as your membership stays active. After the first 100 founding families subscribe, new members pay $99/year. The charge and renewal date are shown before purchase, and you must agree to the charge and automatic renewal separately.

Subscriptions renew automatically unless you cancel before renewal. Cancel in Account > Plan > Manage billing. Cancellation stops future renewal charges; your paid access continues until the end of the paid period. We send renewal reminders to your account email. Keep that email current and check your spam folder.

Stripe handles web payments and payment details. We do not collect card numbers in the app. If prices change, we will notify you before a renewal affected by the change and explain how to cancel. Mandatory taxes, if applicable, are disclosed before you confirm payment.

Cancellation and failed payments

If you cancel renewal, Family plan access continues until your paid subscription period ends, with no additional grace period. If a renewal payment fails, the Family plan keeps working for 14 days from the renewal due date while you update your payment method in Manage billing. Payment retries do not restart or extend that grace period. We email you before creating access is paused.

After your paid period ends following cancellation, or after the 14-day failed-payment grace period ends, new writing, uploads, sending, new invitations, AI and family search of your library pause. Messages sent while on the Family plan still open according to their schedules and stay saved. Nothing already sent on the Family plan is automatically unsent, rescheduled or stripped of media because you stop paying. You can always sign in, read and export your content.

You can still sign in, export or delete your own messages, and manage approvals and sender access for recipients under 18. Export stays free. Drafts are not automatically deleted. You can restart paid access by purchasing the Family plan again.

Refunds

You may request a full refund within 14 days of your first Family plan purchase on our website. This voluntary offer does not cover renewals or later purchases; refunds required by law remain available. Email support@lifetimewishes.com with your account email and payment date. An approved refund stops future charges immediately and returns the account to read-and-export access, with no grace period. Sent messages stay saved and keep their schedules.

Refunds never remove sent messages or change their schedules. App store purchases follow the applicable store refund process. These terms do not limit statutory consumer rights, including rights to refunds or cancellation that apply where you live.

Storage and existing messages

The Family plan includes 5 GB of total shared family media. New uploads stop at the cap. There is no overage fee. Reaching the cap never removes sent messages or their media; saved messages and media remain available according to their schedules.

You control the recipients, scheduling and available sharing options for your messages. A locked message may show its title or date unless you hide those details. View as child previews the recipient view without recording an opening. Opening an accessible message in a recipient account can record the first opening for the parent.

Deleting your own message can affect future access to it. Until a recipient turns 18, revoking a sender link stops that sender from sending new messages to the child and rejects their pending messages. Parents cannot withdraw or block other senders’ messages to an adult recipient. These controls cannot recall copies that a person already downloaded or otherwise saved. Keep a separate copy of anything you cannot replace.

Your content and responsible use

You retain ownership of your messages and media. You give Lifetime Wishes permission to store, process and display them only as needed to provide the service, carry out your instructions, maintain security and comply with law. Only upload content you have permission to use.

Do not use the service for unlawful content, harassment, exploitation, impersonation or attempts to access another person’s account. We may restrict misuse, investigate abuse and comply with lawful requests. We will not use a payment lapse as a reason to remove previously sent messages.

AI is optional. Review AI drafts and images before saving or sending them. AI output can be inaccurate and is not professional medical, legal, financial or other advice. You decide what to send.

Availability and company shutdown

We work to keep the service available but cannot guarantee uninterrupted access or delivery at a precise instant. Internet availability, time zones, device settings and service outages may affect access. Lifetime Wishes is not an emergency service.

If Lifetime Wishes closes, we will email account holders when the 60-day free export window begins and give the export deadline and the date scheduled access ends. During those 60 days, you can export your messages and download their media. Account content will not be deleted before the export window ends.

Changes, rights and contact

We will notify you of material changes to these Terms before they take effect. Changes do not remove rights you already have under applicable consumer law. If you do not agree with a change, you may cancel renewal and export or delete your content.

To the extent permitted by law, the service is provided as available and we are not responsible for indirect losses. Nothing excludes liability or rights that cannot legally be excluded. The mandatory laws and consumer protections that apply where you live continue to apply.

For billing, access, content or other questions, email support@lifetimewishes.com.